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Loyalty is by no means dead. In fact the principles of loyalty ...are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld's national bestseller "The Loyalty Effect" shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. "The Loyalty Effect" will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of "Loyalty Rules!".

Despite his extensive background in politics, Caesar expresses himself without hiding behind rhetoric, in an uncluttered, factual style. Vigorous, direct, and eloquent, his accounts resemble memoirs or historical outlines rather than a formal histories. His notes on cultural matters, although secondary to his attention to military affairs, offer the era's most complete picture of the settings and personalities among Celtic and German tribes. This excellent translation offers several helpful features." Blay, after years of unrequited love, has moved on from his feelings for Qhuinn. And it s about time: it seems Qhuinn has found his perfect match in a Chosen female, and they are going to have a young. It s hard for Blay to see the new couple together, but building your life around a pipe dream is just a heartbreak waiting to happen. And Qhuinn needs The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value download ebook to come to terms with some dark things before he can move forward

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Author: Frederick F. Reichheld
Number of Pages: 352 pages
Published Date: 01 Sep 2001
Publisher: Harvard Business Review Press
Publication Country: Boston, MA, United States
Language: English
ISBN: 9781578516872
Download Link: Click Here
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